Managed Print Services

In the past year, Georgetown University’s managed print program transitioned from UIS to the Auxiliary Business Services and Real Estate Department. 

During the Fall 2021 semester, we will begin an evaluation phase to better assess printing needs as the campus population and operations evolve. Our goal is to modernize and optimize print solutions across our campuses to include cloud printing, Follow Me Printing, and secure print release, among others. These enhancements will be paired with upgraded print devices to provide an optimized user experience. Stay tuned for exciting developments to the print program at Georgetown!

Frequently Asked Questions:

All device maintenance requests will flow through the Xerox Service Center. 

Xerox Service Call Process:

  1. Dial the UIS Help Desk 202-687-4949 and Select Prompt #3
  2. After transferring to the Xerox/COS Help Desk, Select Prompt #1 for Service
  3. Provide the help desk agent:
    Name & number
    Department & location
    Serial number
    Description of problem
  4. An Onsite Technician will be dispatched. The Technician will call the user within an hour of the original call to provide an ETA
  5. The technician will close out the ticket upon resolution

Supplies such as toner, ink, and waste cartridges are included in the cost of the contract and departments will not be charged to order these supplies. 

Xerox Supply Ordering Process:

  1. Dial the UIS Help Desk 202-687-4949 and Select Prompt #3
  2. After transferring to the Xerox/COS Help Desk, Select Prompt #3 for Supplies
  3. Provide the help desk agent:
    Name & number
    Department & location
    Serial number
    Supplies needed (Please order x2 if you do not have backup supply)
  4. Supplies will be shipped within 1-2 business days to Reiss Hall
  5. Once received the Xerox Onsite Technician will deliver supply shipments or user can pick up from Reiss Hall 

Departments should continue ordering paper as necessary through the Staples punchout in GMS.

If your printing needs have changed and you would like to explore options (higher capacity, lower capacity, specific features, color vs black & white), or perhaps you no longer need your device, please contact Auxiliary Business Services at auxiliary@georgetown.edu

Please note, we are not adding any new devices to the printer fleet until we execute a new service agreement.  In the meantime, however, we are evaluating the existing devices to see if any are underutilized and can be relocated/removed from their current locations.  If we can locate a device in working order that meets the needs of the department, we’ll schedule to have it relocated. 

*When you return to campus in the Fall, your devices will be located where they previously were. Our on site technicians will be conducting a full assessment of all devices in the Summer of 2021 to ensure that all machines are in proper working order for the Fall.