Faculty & Staff Printing

All device maintenance requests will flow through the Xerox Service Center.  Service requests can be submitted to help@georgetown.edu or through the call process below.

Xerox Service Call Process:

1. Dial the UIS Help Desk 202-687-4949 and Select Prompt #3
2. After transferring to the Xerox/COS Help Desk, Select Prompt #1 for Service
3. Provide the help desk agent:
   Name & number
   Department & location
   Serial number
   Description of problem
4. An Onsite Technician will be dispatched. The Technician will call the user within an hour of the original call to provide an ETA
5. The technician will close out the ticket upon resolution

Supplies such as toner and ink are included in the cost of the contract and departments will not be charged to order these supplies. 

Xerox Supply Ordering Process:

1. Dial the UIS Help Desk 202-687-4949 and Select Prompt #3
2. After transferring to the Xerox/COS Help Desk, Select Prompt #3 for Supplies
3. Provide the help desk agent:
   Name & number
   Department & location
   Serial number
   Supplies needed (Please order x2 if you do not have backup supply)
4. Supplies will be shipped within 1-2 business days to Reiss Hall
5. Once received the Xerox Onsite Technician will deliver supply shipments or user can pick up from Reiss Hall 

Waste containers are included in the cost of the contract and departments will not be charged to order these supplies.  Instructions on how to return waste containers can be found on the website where empty containers are ordered.

Waste Container Ordering Process:

1. Navigate to the Xerox website to order waste containers online.
2. Click the plus (+) sign next to “order boxes” in the middle of the screen.
3. Click “order boxes” and enter the requested location information.
4. Containers will be shipped within 1-2 business days directly to the department location indicated in the requested location fields from the previous step in the process.

Departments should continue ordering paper as necessary through the Staples punchout in GMS.

If your printing needs have changed and you would like to explore options (higher capacity, lower capacity, specific features, color vs black & white), or perhaps you no longer need your device, please contact Auxiliary Business Services at auxiliary@georgetown.edu. 

Please note, we are not adding any new devices to the printer fleet until we execute a new service agreement.  In the meantime, however, we are evaluating the existing devices to see if any are underutilized and can be relocated/removed from their current locations.  If we can locate a device in working order that meets the needs of the department, we’ll schedule to have it relocated.