Faculty and Staff Mail and Package FAQ

Where is the Mail Services Department moving to?

The Mail Services Department is relocating from the Harris Building to the Hilltop. We will operate out of two newly renovated spaces on Main Campus, the Leavey Center Mail and Package Distribution Center and Kennedy P1. The transition will be complete by Fall 2021.

Where should my department go to pick up mail and/or packages?

Beginning Thursday, August 12, 2021 pickup of administrative mail and packages will be available between 9 AM and 4 PM, Monday through Friday, in the Leavey Center mail room. The Leavey Center mail room is located in the North Gallery next to Royal Jacket and Starbucks.

How should my department address our mail and packages?

Full Name
Department Name
Building and Room Number
Georgetown University
3700 O Street NW
Washington, DC 20057

My department’s location on campus has changed. How should I update my location?

Once your department has relocated, please update all vendors and important contacts of the address change. Additionally, please email mailservices@georgetown.edu notifying us of the location change.

My department is returning to our on campus office and would like to resume deliveries. How can I set that up?

Following undergraduate student move-in, Mail Services will begin a phased reimplementation of departmental deliveries and will plan to reach steady state with daily departmental deliveries by Monday, September 13.

The carrier marked my package as “delivered” but I have not received the package yet. Where is it?

Typically there is a 24 hour to 48 hour delay between when a package is marked as “delivered” to Georgetown University by the carrier, and when it is ready to be picked up on campus. 

Our Mail Services team picks up all of Georgetown University’s mail and packages from USPS in Friendship Heights by 6:30 AM, Monday through Friday. Once mail and packages are brought to our centralized receiving location, they need to be sorted student vs administrative, scanned into our system, and delivered to the correct location on campus. 

All external carriers (FedEx, UPS, DHL, etc) deliver mail and packages directly to the Mail Services centralized receiving location on campus. Once they arrive, mail and packages need to be sorted student vs administrative, scanned into our system, and delivered to the correct location on campus.

Thank you for your patience as we work to ensure your packages are processed as efficiently and accurately as possible.

Who should I contact with questions?

For all questions related to your mail and packages, please contact mailservices@georgetown.edu