Student Mail and Package FAQ

FALL 2022 Hours of Operation

Effective Tuesday, October 11, 2022, regular hours will resume

Monday – Friday: 9am – 4:30pm (Mail Room & Ballroom package pickup)

Saturday: Closed

Sunday: Closed

If you need assistance, please email mailservices@georgetown.edu


Package Delivery and Pickup

There are several ways that student packages are delivered and available for pickup. 

Blue Georgetown Lockers
There are three banks of blue package smart lockers. These banks are located in the LXR lobby, Kennedy Hall lobby, and the Leavey Center North Gallery. Packages are automatically routed to the locker bank nearest your residence hall. You will receive an email notification with a QR code and pin when a package is ready for pickup from the lockers. 

Leavey Hotel and Conference Center Ballroom H
A temporary distribution location has been established to handle the large volume of student packages during the move-in period. This pickup location will be open Monday-Friday from 10 am until 5 pm (see Fall 2022 Extended Hours listed above for more hours). You will receive an email notification when you have a package ready for pickup from the Leavey Ballroom. 

Leavey Mail Room
Oversized packages that do not fit inside the blue Georgetown lockers will be distributed out of the Leavey Center student mail room, located in the North Gallery, next to Royal Jacket. You will receive an email notification when you have a package ready for pickup from the Leavey Mail Room. 

Letter Mail
Student letter mail can be picked up at the Leavey Mail Room. Important to note, GOCard or other photo identification is required.

Amazon Lockers
New this year, you may ship Amazon packages to Amazon lockers located on campus. When ordering Amazon packages to 3700 O Street, NW, there are two “pick up locations” to choose from Healey Family Student Center or Kennedy. You will receive an email directly from Amazon when packages are ready to be picked up from their lockers. Questions? Email us at mailservices@georgetown.edu


A temporary distribution location has been established for student packages that have arrived on campus. Students will receive an email notification titled “Package Ready For Pickup,” at which point those packages can be retrieved from the Leavey Hotel and Conference Center Ballroom H. This pickup location will be open Monday-Friday from 10 am until 5 pm (see Fall 2022 Extended Hours listed above for more hours).

Packages will be held for a maximum of 30 days. Packages unclaimed after 30 days will be returned to the sender.

Questions? Email us at mailservices@georgetown.edu


Residential Halls and Apartments Address Format:
{Student Full Name}
Student
{Building and Room Number}
Georgetown University
3700 O St N.W.
Washington, D.C. 20057

Townhouse Address Format:
Student Full Name
House Number Street N.W.
Washington, D.C. 20007

Student letter mail must be picked up at the new Mail Services Distribution Center in Leavey, accessed along the North Gallery, next to Royal Jacket. Packages will be distributed via the new smart lockers, located in three locations across campus.

The Leavey Center will be open for student mail and package pickup Monday through Friday, 9 AM – 4:30 PM. Important to note, GOCard or other photo identification is required.

There are three banks of package smart lockers. These banks are located in the LXR lobby, Kennedy Hall lobby, and the Leavey Center North Gallery. Packages are automatically routed to the locker bank nearest your residence hall. Oversized packages that do not fit inside the lockers will be distributed out of the Leavey Center student mail room, located in the North Gallery, next to Royal Jacket.

 The Leavey Center North Gallery can be accessed:
1.) Through the hotel lobby after coming up West Road that follows along Yates Field House and Cooper Field.
2.) Through the Leavey Center parking garage pathway adjacent to MedStar construction. Take the stairs or elevator to the first level.
3.) Via the Leavey Center bridge main entrance, past Sellinger Lounge, and through the North Corridor.

There may be a delay between when a package is marked as “delivered” to Georgetown University by the carrier, and when it is ready to be picked up on campus. 

Our Mail Services team picks up all of Georgetown University’s mail and packages from USPS in Friendship Heights by 6:30 AM Monday – Friday. Once mail and packages are brought to our centralized receiving location, they need to be sorted student vs administrative, scanned into our system, and delivered to the correct location on campus. 

All external carriers (FedEx, UPS, DHL, etc) deliver mail and packages directly to the Mail Services centralized receiving location on campus. Once they arrive, mail and packages need to be sorted student vs administrative, scanned into our system, and delivered to the correct location on campus. 

Rest assured, once your package is ready to be picked up, Mail Services will notify you via email. 

It is your responsibility to transport all packages, however large they may be, to your residence. We suggest you bring a friend or a dolly of some sort to assist. Unfortunately, Mail Services does not have carts or bins to loan out for this function. 

All mail and packages for students no longer residing on campus will be returned to sender immediately. All unclaimed mail and packages for students residing on campus will be returned to sender 30 days after they have been received, however, students will receive a final notification when the 30 day mark is approaching.

Mail Services strongly encourages students to notify all friends, family, and important contacts that you have a pending address change so as not to delay future mailings and shipments. Please also remember to update default address profiles for online merchants. 

Yes, as long as your friend or colleague is approved to be on campus, you can authorize that individual to pick up your letter mail or packages by emailing mailservices@georgetown.edu and copying that individual on the email.

Unfortunately, Mail Services is not able to forward mail or packages. Please visit the USPS website for instructions on filing a change of address. 

At this moment in time, outbound mailing services are not available on campus. We hope to offer these retail services in the future. The nearest USPS Georgetown location is .2 miles away at 1215 31st Street and the nearest USPS collection box is right outside the front gates at the 37th and O Street intersection. Packages can be mailed out from the Georgetown UPS location at 3220 N Street and the Georgetown FedEx location at 3329 M Street.

For all questions related to your mail and packages, please contact mailservices@georgetown.edu